That is more than fair. I hope that the next customer friendly decision is than this exercise ends without chasing the last €. Only satisfied customers stand at your side. Go on with repeating project by project. Let Viola participate next time to get further agreement for the things in the box. Aft...

Sorry, don' t be so naive. The gauge is the Joystick of Mr.Woodman.
As long money as flowing in every day you would not stop this happening too.